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Frequently Asked Questions
At Senses Home Goods, we're committed to providing exceptional customer service. If you couldn't find the answer to your question, don't hesitate to reach out! Our friendly team is always ready to assist with any inquiries about products, orders, or anything else you need.
Impact shopping is about making conscious choices that create positive change with every purchase. At Senses, impact shopping means selecting goods that not only enhance your life but also uplift communities and protect the environment. Learn more about our commitment to sustainability and social impact on our Impact Page.
Yes, all our products are crafted with sustainable, eco-friendly materials. We prioritize planet-friendly practices in sourcing and manufacturing to ensure that our products have a minimal environmental impact. You can learn more about our commitment to sustainability on our Impact Page.
Yes we do!
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Once shipped, standard shipping within the United States usually takes 5-10 business days for delivery. International shipping times may vary depending on the destination country and selected shipping method.
Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
Our online return policy allows for returns or exchanges within 14 days of delivery for store credit. Items must be unused and in their original packaging.
To initiate a return, please contact us at hello@senseshomegoods.com with your order number and details about the product you would like to return. We will provide you with a return authorization and instructions for returning your item.
Please note that certain items, such as personalized or clearance items, are non-returnable. Shipping fees are non-refundable. We do not accept returns of broken items.
We appreciate your understanding and aim to provide you with exceptional customer service. If you have any questions or concerns, please don't hesitate to contact us. We look forward to assisting you.
Yes, we offer a trade pricing package for interior designers. Please contact us at hello@senseshomegoods.com for more information on our trade discount program.
You can reach our customer service team by emailing us at hello@senseshomegoods.com. We're here to assist you with any questions or concerns you may have.
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Explore Our Curated Collection
Discover sustainable, handcrafted home goods designed to elevate your space with purpose and style. Transform your home with unique decor and mindful, functional pieces from Senses.